Information about Concur Reimbursement and Remittance from TurnKey:

Concur Reimbursement and remittance from TurnKey is a secure service in which TurnKey acts as a third party sender of payment instructions to your bank for reimbursement of your employees. In North America, we leverage NACHA ACH. In foreign markets we leverage current standards, BACS and FPS in the UK, and others in Asia and Europe.

For cash out of pocket, TurnKey uses your data from the Concur Standard Accounting Extract to prepare the NACHA ACH file. TurnKey establishes a secure connection to your bank to submit the file. Upon receiving the file, your bank uses your data to send your employees cash out of your account.

For credit card remittance, TurnKey uses your data from the Concur Standard Accounting Extract to prepare a remittance file for your corporate card provider. TurnKey works directly with your corporate card provider to prepare a remittance file in a format conforming to the unique regional, bank-specific and card program standards. Then, for payment, TurnKey either sends your bank an ACH payment instruction to match the remittance payment amount, or advises you of the amount so you can pay via wire if that is your preferred method.

TurnKey's Concur Reimbursement and Remittance service leverages industry standards but is unique to each customer's requirements. TurnKey adapts to your card program, your bank, your international locations and your employees to provide a payment solution that is faster, less costly and secure.

After initial setup activities, TurnKey provides the continuing Concur Reimbursement and Remittance Service described below:
Employee Reimbursements: TurnKey will work with the client, the client's Concur Expense data and the client's bank to generate ACH/foreign standard format files for processing. TurnKey will then process these files, on a periodic basis determined by the client, transmitting them to the bank for final remittance. NOTE: The client is responsible for providing appropriate bank accounts for this service. TurnKey is not responsible for transmitting or transferring funds into this account.

Corporate Card Remittance: TurnKey will coordinate with both the credit card company and the client bank to generate appropriate remittance files for processing.

Payment Service Detail: Expense information is transmitted to TurnKey from customers via a secured FTP session. In North America, expense data is reformatted into ACH format. For foreign markets, data is reformatted into the appropriate standard format. The data is transmitted to the customer's bank through a secured FTP session. The following controls ensure the completeness, accuracy, integrity and confidentiality of this process:

• A user ID and strong password are required to access the FTP site at TurnKey.
• The FTP site is housed on a dedicated workstation, that is PCI and SAS-70 certified.
• PGP encryption of the FTP data is provided.
• Expense batches are logged and the log is reviewed to ensure that all anticipated batches are received.
• Accuracy of payment data is ensured through the use of both commercial and custom TurnKey software, providing mandatory fields for appropriate data.
• Summary and detail reports are created by the process and can be communicated to the Concur expense customer.
• TurnKey staff communicates with the recipient bank and confirms receipt (and the concurrence) of critical check figures
• A two-way reconciliation mechanism may be available to the client depending on the client's financial institution. An Email message with a financial data is created by TurnKey and sent to the client at the time of ACH transmission. The data includes the number of debits and credits and the total dollar amounts therein. Another email (or report) with similar financial data may be created by the recipient bank and sent to the client at the time of ACH batch receipt. The client may compare the bank's data to the TurnKey data for reconciliation.
• Exception Handling: in the case of a failed payment (examples: bad routing or bank number, employee changes bank account but fails to notify company, etc.) TurnKey will manually reprocess those payments in cooperation with the customer.
• In most cases, the client will receive notice from their bank that the disbursement failed.
• The client notifies TurnKey about the failed disbursement.
• TurnKey will work with the customer to help them identify what caused the failed payment.
• The customer obtains the correct information which will allow a successful payment
• TurnKey will use that information to create a manual instruction file for the Client's financial institution and then manually submit it to the client's bank for processing.